1. Course Access and Payment
1.1. Course Duration and Payment Plans
1.1.1. Courses, certificates, and diplomas are based on one-time, yearly, half-yearly, quarterly, and monthly payments. Access to course content will be provided for the duration of the payment made.
1.1.2. Users who pay for a full year or a one-time fee will have access to the full course content.
1.1.3. Users who pay half-yearly, quarterly, or monthly fees will receive access to course content according to the drip schedule defined in our LMS.
1.1.4. Short courses are offered on a yearly fee basis, granting access for one year.
1.2. Renewal
1.2.1. Renewal is not automatic. Users must renew their access manually. We will send a reminder before the renewal date.
1.3. Payment and Currency
1.3.1. Pakistani nationals residing in Pakistan will pay fees in Pakistani Rupees (PKR).
1.3.2. Users residing outside Pakistan will pay fees in USD. We verify the user's country of residence based on at least 6 months spent in that country in a calendar year.
2. Free Trial
2.1. A free trial of our demo courses is available for 7 days. If not converted to a paid membership during the trial period, your access to the portal will expire after 7 days.
3.1. Account Sharing
3.1.1. Sharing of accounts is not allowed. Each member is assigned a unique ID. Al Nafi and EduQual certificates will only be issued to the member whose ID is registered with the system.
3.2. Changes to Account Information
3.2.1. Once registered, the username and email address cannot be changed.
3.3. Course Transfer
3.3.1. Once purchased, an individual or short course cannot be transferred to another course. However, users can upgrade their membership to enroll in a diploma or certificate program.
4.1. Issuance of Certificates
4.1.1. Upon successful completion, a certificate of completion will be issued for all courses, certificates, and diplomas. These certificates are verifiable.
4.2. Guidance and Support
4.2.1. Our Customer Success Team offers guidance on course selection and career direction. Besides the free 7-day trial, one-on-one consultations with a Customer Success Manager are available. Members are also encouraged to watch the recorded videos available on our portal.
Our Machine Learning Monitoring System is designed to ensure compliance with our Terms and Conditions. The system actively monitors user activities to detect any violations of the established rules. This includes, but is not limited to, misuse of platform features, fraudulent activities, unauthorized access attempts, and any other behaviors that go against the agreed guidelines.
Anyone found violating the Terms and Conditions via the Machine Learning Monitoring System will face a 12-month ban from the platform. This ban will restrict access to all services and features associated with the account.
Once a violation is detected, the account will be flagged for review. The user will be notified of the violation, and they will have the opportunity to appeal the decision within a defined period. If the violation is confirmed after review, the 12-month ban will be enforced.
Users who feel their account was wrongfully flagged may submit an appeal to our support team. All appeals will be reviewed, and a final decision will be made based on the evidence available. Please ensure that all required documentation is provided when submitting an appeal for faster resolution.
Once the 12-month ban has been completed, users will be eligible to regain access to the platform. However, repeated violations will result in permanent suspension.
6.1. No Formal Prerequisite
6.1.1. No formal prerequisites are required to study any EduQual diploma level.
6.1.2. Higher-level diplomas include all content from lower-level diplomas. For example, a Level 5 diploma includes Level 3 and 4 content, and a Level 6 diploma includes Levels 3, 4, and 5 content.
7.1. Payments should be made in GBP, and learners must consult the current currency conversion rate to determine the amount in their local currency.
8.1. Level 5 and Level 6 Diplomas
8.1.1. If you pay for the full 12-month fee, you will receive additional access:
8.1.1.1. Level 5: 3 extra months (total 15 months).
8.1.1.2. Level 6: 6 extra months (total 18 months).
8.1.2. For other payment plans (half-yearly, quarterly, monthly), the additional access will be provided once 12 months' payments are made.
8.2. Level 3 and Level 4 Diplomas
8.2.1. Access is limited to 12 months. Extensions are granted if delays are caused by us.
9.1. Exam Duration and Registration
9.1.1. Exams must be completed within the maximum time allotted to the respective diploma level.
Level 3 Diploma: Exam access is available for 12 months from the date of enrollment.
Level 4 Diploma: Exam access is available for 12 months from the date of enrollment.
Level 5 Diploma: Exam access is available for 15 months from the date of enrollment.
Level 6 Diploma: Exam access is available for 18 months from the date of enrollment.
10.2. Option to Take Exams for Lower Levels
10.2.1. Students enrolled in a higher-level EduQual diploma have the option to take exams at a lower level. This is optional and does not affect the eligibility for receiving the higher-level diploma. For instance, a Level 4 student may choose to sit for the Level 3 exam. However, they will need to pay the registration fee for the Level 3 exam in order to receive the Level 4 diploma certificate.
10.3. Submission and Integrity
10.3.1. All coursework and assessments must be submitted on time and meet the required standards. Academic integrity guidelines must be followed to avoid plagiarism and misconduct.
10.4. Assessment Formats
10.4.1. The exam for the EduQual diploma is divided into two parts: the Multiple-Choice Questions (MCQs) and the Oral Examination.
Upon payment of the diploma registration fee, students will be given access to a set of MCQs. These questions are designed to assess the student’s understanding of the core concepts covered in the course. The MCQs will be available for a period of 12 months, during which students are expected to complete them. To move forward in the examination process, students must achieve a 100% score on the MCQs. This part serves as the foundation for the next exam stage and plays a critical role in determining readiness for the oral exam.
Once a student has successfully completed the MCQs with a 100% score and has fulfilled the requirement of completing at least 85% of the coursework, they will be assigned an oral examination topic. The oral exam assesses the student's ability to articulate and discuss the material in a structured and detailed manner. It serves to evaluate both the depth of their knowledge and their communication skills. Successful completion of both the MCQs and the oral exam leads to the award of the diploma.
10.5. Grading
10.5.1. MCQs and oral exams each carry 50% weight in your final grade.
11.1. Course Transfers
11.1.1. Transfers are only possible in our Advanced Certificates. You can transfer from a lower-level diploma to a higher-level diploma by paying the difference in fees.
11.2. Transfer from Certificates to Diplomas
11.2.1 If you initially select to enroll in the Certificate and later decide to switch to the EduQual Diploma Program:
For example, if you are currently enrolled in the Certificate in DevOps program and decide to transfer to the EduQual Diploma in DevOps, the amount already paid for the certificate program will be credited, and you will only need to pay the difference in fees between the two programs.
12.1. Old Fee Structure
12.1.1. Legacy students (those who registered before 1st September 2024) will continue with the old fee structure as long as they maintain regular payments.
12.1.2. To access the old fee structure, you must renew your subscription within 7 days of expiry. If renewal is not made within this period, your subscription will be switched to the new fee structure.
12.2. Late Renewal
12.2.1. If renewal is delayed beyond 7 days, you will be required to pay according to the new fee structure. If there are genuine reasons for a delay, please contact support at [email protected] for consideration.
13.1. We have a NO-REFUND and NO COURSE FREEZE policy.
13.2. A maximum of one month’s medical leave may be granted with a valid medical certificate.
14.1. Monthly subscribers will get course content according to the drip schedule available on the portal.
14.2. Access to labs and course content will follow the schedule available on the portal and website.
15.1. Plagiarism Definition:
15.1.1. Plagiarism includes presenting someone else’s work or ideas as your own, whether intentional or accidental, including using AI-generated content without proper attribution.
15.2. Detection Tools:
15.2.1. Plagiarism detection tools such as Quillbot, Turnitin, Bramework, GPTZero, and ZeroGPT will be used to check all submitted assessments.
15.3. Consequences of Plagiarism:
15.3.1. First Instance: A formal warning and a requirement to resubmit the assignment.
15.3.2. Second Instance: A zero for the plagiarized assignment with a requirement to submit an alternative assignment.
15.3.3. Third Instance: Expulsion from the course or program.
15.4. Student Responsibilities:
15.4.1. Ensure all work is original and properly cited.
15.4.2. Refrain from submitting AI-generated content unless permitted.
15.4.3. Appeals: Students may appeal plagiarism decisions within 14 working days.
16.1. Misconduct Definition:
16.1.1. Misconduct includes both academic and behavioral misconduct, such as cheating, plagiarism, harassment, disruptive behavior, or misuse of college resources.
16.2. Investigation and Disciplinary Process:
16.2.1. Serious misconduct will be subject to a formal investigation by the Academic Operations Center. Students will be notified of allegations and given an opportunity to respond.
16.3. Consequences:
16.3.1. Outcomes may include written warnings, suspension, or expulsion depending on the severity of the misconduct.
16.4. Appeals Process:
16.4.1. Students have the right to appeal disciplinary decisions within 14 working days. Appeals will be reviewed by an independent panel.
17.1. Attendance Monitoring:
17.1.1. Students must log in to Zoom or designated platforms at the scheduled time and remain present throughout sessions. Cameras should be on unless exempted due to technical or personal reasons.
17.1.2. Attendance will be verified through roll call, chat responses, and other interactive methods. All live sessions, including video, audio, and chat, will be recorded for quality assurance and attendance verification.
17.2. Non-Attendance:
17.2.1. Students must notify trainers at least 24 hours in advance of any absence, where possible. Persistent absenteeism will trigger follow-up communications.
17.3. Student Engagement:
17.3.1. Students are expected to actively participate in all live sessions and engage with course materials.
17.4. Consequences for Non-Engagement:
17.4.1. Non-attendance or low engagement will be tracked weekly and followed up with students.